No matter what your business, clients, patients, and customers want to have a satisfying experience, and they want it quickly.
They get impatient when they leave a voicemail for a business and don’t get a return call right away.
If they sign up for a free giveaway of information, they want it instantly.
Many customers want faster responses than the business can sometimes provide. This is particularly true of businesses without a customer service staff, and particularly harmful when new prospects contact you expecting a response, or when an existing customer needs help.
These types of problems can be solved with Marketing and Engagement Automation Tools
Consumers frequently check text messages – more than any other app on their phone. They value two-way conversations and like the capability to text businesses.
When a visitor lands on your website they should have more than one option of how they can communicate with your business. Across all industries, communicating with and converting visitors are the most important roles of the website.
If your business goals include increasing sales, generating quality leads, converting more website visitors into frequent buyers, and better serving your customers, then now is the best time to implement better, more automated communication tools.
If you’re not text enabling your business, you’re missing out on a strong growth trend in customer engagement. In all likelihood, a prospective customer or client has already tried to text your landline. If the landline isn’t text-enabled, they received no response from you.
Here are a few facts to think about:
Making your business text-friendly is all about improving communications and creating more, happy, engaged customers in a way that directly impacts your bottom line. Here are just a few of the practical ways to use texting in business:
Service & support
Resolve customer issues and increase productivity with lower call volumes and faster daily operations.
Marketing & Promotions
Improve engagement and generate new revenue through text marketing. Promote contests, events, sales, and campaigns.
Billing & Collections
Remind customers of upcoming payment deadlines customers of late payments.
Prevent leads from going cold by integrating texting into your CRM. Easily schedule calls and send meeting reminders.
In addition to just text capability, there are other ways to enhance your business using the framework of managing texts and chats through a central dashboard located on your PC, laptop, tablet, or smartphone.
Some of those features include:
Many businesses struggle with missed customer appointments. They are lost revenue opportunities.
Text Engine can reduce the number of missed appointments by creating appointments and sending text notifications.
Chatting online through your webpage with customers is a great way to improve customer service. People like this real-time form of communication. Recent studies show that if a visitor engages with a live chat agent, they’re 2.8 times more likely to end up purchasing a product.
Adding this capability to your website using a central dashboard is easier than you think and often better than having customers go through phone trees and voicemail. Our Text Engine service can do that for you.
Ask us about our web chat technology.
Until recently, only companies with deep pockets could afford to develop a fully functional bot for any purpose. Thanks to software developers on platforms like ManyChat, there are now effective, affordable chatbot options for local businesses.
For our clients, we have focused on specific local marketing chatbots that help local businesses to grow and stand out from the competition. Here’s a list of Facebook Messenger chatbot building services we find most useful for local businesses:
Let us know if we can help boost your marketing and social media presence through an affordable, custom chatbot.
Did you know that most small businesses’ revenue doesn’t come from new leads but from repeat customers?
Small businesses are struggling today and don’t fully understand how SEO, fancy videos, or PPC can help them keep their doors open. Customers love free stuff or to be in VIP status.
Customer loyalty programs are another powerful marketing tool.
We can provide a complete online rewards or gift card system and app. Contact us today
What began as a platform largely intended for gaming soon changed into one applicable to businesses large and small.
But today, it’s not enough for businesses to have an app simply for the sake of having one. An app that only provides basic information never gets updated, or doesn’t allow for user interaction is an app that will rarely get the attention of users – no matter how much the business running it markets it.
Recent data shows that people spend the majority of their mobile time using apps, and not mobile websites:
Some of the main features of the mobile app provide a convenient way to build your local business or brand. You’ll be able to:
Having your own branded mobile app sets your online presence apart from the competition. With a branded mobile app, clients, customers, and patients have your business in their pocket every day. It says that you care about your patrons enough to create this special connection with them.
Every business can use a mobile app:
We build customized, branded mobile and progressive web apps that include the features that you need. We get them listed on Google Play and Itunes (optional) for you and provide coaching on how to get your customers to download them. We also manage your app for you, if needed.